Refund policy

We want you to be completely satisfied with your purchase. If something isn’t right, please review our return and refund policy below.


Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase (order number or receipt) is required

To start a return, please contact us at info@trenchkids.be .We will provide you with return instructions.

Please note:

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
  • We recommend using a trackable shipping service, as we cannot be responsible for lost return parcels.
  • Sale items, including products purchased with a discount code, are not eligible for refunds. Instead, we offer size exchanges or a store credit coupon.


Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be processed to your original payment method
  • Refunds are issued within 5–10 business days, depending on your bank or payment provider

For any questions, contact us at info@trenchkids.be